Frequently Asked Questions

We are here to help!

General

Rise Market is an online market offering high quality, healthy and sustainable products, delivered at member-only prices. With an annual membership, members save on trusted, organic and non-GMO brands, with a particular emphasis on Canadian-sourced and innovative new brands. Rise Market promises its members guaranteed savings, along with high quality and service, the ability to shop by more than 50 diets and lifestyle values.

Our Savings Guarantee is our way of ensuring you receive the full value of your annual membership. We are so confident in your annual membership saving you money that if you do not make back your annual membership fee in savings, we’ll give you the difference in the form of member credit upon renewal of your annual membership. This benefit doesn't apply to monthly memberships.

Yes! Rise Market is proud to offer a price matching policy for its members. If you see an identical product listed for less anywhere else, we will guarantee the lowest price by giving you the difference between our price and the lower price you found in the form of a Rise Market credit.

**Price match policy only applies to everyday pricing, not sales or promotions. Other membership based retailers are excluded
**Members must send an active link to the product that they would like to price match
**Previous purchases of the identical item will be honoured (up to 14 days prior to the request)

Our prices are only visible to our members, however non-members are able to see our full list of products and the percentage discount compared to Manufacturers Suggested Retail Price (MSRP). In order to support peoples desire to see our pricing, we do offer a 30 day happiness guarantee*, which allows you to join RiseMarket and if you are not satisfied and advise us in the first 30 days we will provide a full refund.
* applies to annual memberships only.

As we aim to offer the lowest everyday prices to our members, many of our products are listed below Minimum Advertised Price (MAP) requirements outlined by the brands we carry. This means that to be able to list the products at the prices we do, we cannot advertise these prices outside of our membership base.

Shipping

A Rise Market membership allows you to order as often as you like, with no order frequency requirements or limits. You can place an order once a month, once a week, or every day if you wanted to! With an average savings of $24* per order, the more you shop, the more you save.

* Savings may vary by member. See Terms for details.

Your experience is important to us so if we can make it right, we will. As an online market, we rely on shipping to service our members and due to our commitment to reducing our carbon footprint, we do not accept returns of any item once it ships. However, if you are unhappy with a particular item please notify us within 21 days of receiving your order via an email and we will do our best to remedy the issue on a case-by-case basis.

We are happy to offer free shipping on all orders over $59. If you order less than $59 worth of product, shipping will be $12.

All orders are packaged with recyclable materials. We cover the shipping once you reach $59 because those orders often contain 10 to 15 items and ensure a lower carbon footprint and less packaging waste.

We ship from our distribution centre in Scarborough, Ontario.

Orders are processed Monday - Friday, with the exception of holidays. Orders are typically fulfilled in 2-4 business days. Once your order has shipped, you will receive notification from us with tracking information.

We proudly service all homes across Canada.
Please use our postal code verifier (here) to see if we service your address.

We do not ship to addresses that use a PO Box.

We’re sorry that you’re considering canceling your membership. Rise Market is on a mission to help you live and eat better with these unique perks:

  • Save up to 30% off retail prices for 2,000+ highly-rated, organic groceries*
  • FREE samples provided in every order.
  • Get exclusive deals on your favourite brands and take advantage of our daily deals.
  • Price-match guarantee
  • Fast shipping right to your doorstep. Now that's convenient!

Annual members save an average of $24/order.*

Make back the cost of your annual membership in savings within one year, or we’ll credit you the difference when you renew.‡

If you still want to cancel your membership, send us an email to info@risemarket.ca.

Rise Market Foundation – Rise & Shine

Rise & Shine is one of the ways we aim to make healthy living easy and affordable to everyone. For every paid annual membership, we give a free membership to a nurse, teacher, first responder, or a frontline worker in need.

 

But that’s just one piece of how our Rise Market community makes an impact. We provide $1 from every membership to local food banks to support those in need, and we use our resources for community education on healthy eating.

Each paid Rise Market membership provides a free one for a nurse, teacher, first responder, or a frontline worker in need.

 

We use verification system to verify the status of Rise & Shine applicants. With just a little bit of information, we are able to verify if applicants qualify and offer them a free membership to Rise Market. If you believe you qualify, you can apply here.

Become a Partner with Rise Market

Our goal at Rise Market is to work with brand partners who share our passion for healthy living and our commitment to making it easier and more affordable for more families. To make this possible, we ask a few things from all brand partners:


- Help us keep our prices truly affordable. To continue offering our value pricing to both paying and sponsored memberships, we ask our brand partners to work with us at 20-30% below listed wholesale costs.

- Provide free shipping to our Rise Market Distribution Center (Scarborough, On) with no hidden fees. We need your shipping charges rolled into your final delivered pricing.

- We are requesting all brands offer Rise Market a reasonable minimum order quantity (MOQ) as we build demand for your products among our community and push forward with our aggressive growth strategy. As we grow, so will our orders with you.

Our aggressive growth strategy will bring highly desirable consumer cohorts into our closed, membership program. With the savings we pass along to our members, your brand will gain consistent order volumes with no added costs (inside shopper marketing fees, allowance fees, shipping and damage charges, etc.).

Our transparency, and marketing efforts will help manufacturers, farmers and small start-ups, and will keep prices lower for our members. That is our commitment!

Insights into our consumer profiles, frequently purchased items, and trends will help you as a brand for forecasting and innovation.

Our limited assortment provides a strong opportunity for our brand partners. We don’t need 15 different versions of an item in a specific category. Our goal is to provide the best pricing possible for organic, non-GMO, sustainably sourced goods and make them affordable and accessible to all families. We hope you do too!

Yes! Rise Market is proud to offer a price matching policy for its members. If you see an identical product listed for less anywhere else, we will guarantee the lowest price by giving you the difference between our price and the lower price you found in the form of Rise Market credit cash.

**Price match policy only applies to everyday pricing, not sales or promotions. Other membership based retailers are excluded
**Members must send an active link to the product that they would like to price match
**Previous purchases of the identical item will be honoured (up to 14 days prior to the request)